There was a flyer on the bulletin board at the grocery store.
The flyer was from an HVAC repair company. The flyer said they were offering $69 tune-up specials on heat pumps and AC units. I had a heat pump and AC unit in my home and it sounded like the perfect time for a tune-up. I contacted the company to make an appointment and they told me that I did not qualify for the special savings. I didn’t realize that I misread the flyer. The flyer actually said the tune-up was only available for customers using the downtown location. I called their location on the east side of town. When I called the location on the north side of town, I found out that they were not having the same special. I thought it was very odd and crazy that one of the HVAC branches was having a special, but the other one did not want to honor the price point. After all, the places were owned by the same company and both located in the same city. I found it to be quite annoying and upsetting and I decided to contact the corporate office for the HVAC industry so I could give them a piece of my mind. It felt very misleading and much like false advertising. The customer service person on the phone agreed with my assessment of the situation and offered to get the corporate office involved so we could get to the bottom of the problem. A few days later, I actually got a call from the corporate headquarters.