I responded to a service request for AC help.
I picked up the help ticket from the main HVAC repair building and I put the address in my GPS. I read all of the information on the ticket. The customer called because the AC unit wasn’t cooling well. This type of problem occurs frequently when the weather is very hot or humid. The outdoor temperatures are always hot and humid during the spring and summer months. When the temperatures are particularly hot, the moisture can cause problems for the AC unit. I knew there were a couple of things that I could do to investigate the problem.I arrived at the address a couple of minutes before the scheduled appointment time. I talked to the owner of the house who was an older man around 50 years old. Instead of letting me check the situation for myself, the guy started telling me all about that AC unit. I told the gentleman that it is easier for me to look at the system and form my own opinion. The customer became rude and belligerent. Thankfully, the guy’s wife was there to calm him down. She took the guy outside to talk about something, while I was trying to investigate the HVAC system for errors and flaws. I wasn’t trying to disrespect the customer, but I know how to do my job and I work better without a bunch of comments and unwanted help. The problem was a low amount of refrigerant and not at all what the owner of the house expected. He didn’t say a word when I presented the facts and evidence and estimate for services.