The HVAC company called and told us they would need to order another furnace
Our new furnace was supposed to be delivered last week. Two hours before delivery time the HVAC company called and said there was a problem with the delivery. Because of all the rain, the roof collapsed in the warehouse where the AC unit was stored. He said the AC unit was still in the box, but there was debris covering it. It took a week for them to rid the warehouse of all the debris, and get all the furnaces and air conditioning units cleaned up. Those items that were still in boxes, had to be opened up and checked for hidden damage. Although air conditioning units were made to be out in the weather, furnaces were not. I wanted the HVAC company to make sure our furnace was in good working condition, before they delivered it. I didn’t want the furnace put into the basement, only to find out it would need to be removed again. Getting anything in or out of our small basement was a nuisance. Playing games with the furnace was going to be torture. The HVAC company respected my wishes, even if they didn’t agree. I was glad I stuck with my decision. The HVAC company called and told us they would need to order another furnace. The furnace was not working properly and they would not sell it to me. I was glad they made that decision. I think I would have been looking for a new HVAC company if they sold me a damaged furnace and charged full price for it, and it didn’t work when I needed it to.