I started using a brand new provider for all of the heating/AC parts and equipment.
The new company had solid reviews and their prices are 10% lower than the competitor I was using.
I was instantly intrigued by the new corporation, and then after studying the reviews, I was sold on switching to them. Everything went well the first couple of times that I made an order. All of the parts arrived and there was nothing missing from the order. Shipping was easy, pain-free, and free. Then I had a month with a few items missing from the order. There were no air filters shipped with the order. I had 6 boxes of HEPA air filters in numerous different sizes. There was also a gas oil furnace missing from the order and the gas and oil furnace was busy to be installed on the day that it was busy to arrive. When the gas and oil furnace did not arrive as planned, that was the first item that I noticed missing from the shipment. While I was on the PC with the distribution corporation, a single of our workers realized that the HEPA air filters were missing. I had a lot of words to say to the guy on the telephone. I felt disappointed after I hung up the PC. I knew it wasn’t that man’s fault, however I was totally aggravated and a little upset. I hated to contact the client to tell his that I did not have the gas and oil furnace and I could tell that he was disappointed by the sound of his voice. Even if all of us had the gas and oil furnace the next day, all of us still did not deliver on the promise to our client and neither did the distribution corporation.