I thought I would see an old man, but he wasn’t much older than I was
I was so upset after having my HVAC installed; I wanted to cry. The men who had done the installation had left a gigantic mess all over my basement and yard. They left all the packaging from the furnace and air conditioning unit lying where they removed it. I couldn’t believe that anyone would leave someone’s property looking this bad. It made me wonder what their homes looked like? I grabbed my cell phone and called the HVAC company. When they answered the phone, I told them I wanted to speak to the owner of the company. The woman tried to field my call, but I was insistent. I told her about the mess and how I thought they should hold someone responsible. I wanted to have them sent back to my house to clean up the cartons and the other debris that was lying around. I didn’t even realize she had transferred me until I heard an unfamiliar voice asking for my name and address. An hour later, two HVAC service vans pulled up to my home. The three men who were at my house got out of one van. Another man got out of the second van. He asked if these were the men who had left the mess, and he then introduced himself as the owner. I thought I would see an old man, but he wasn’t much older than I was. Within twenty minutes, they had cleaned everything and put all the mess in their van. He told them to turn in their uniforms when they got back and he apologized to me for what they did..