My brother and I started our Heating system repair business 30 years ago and now it has turned into one of the most recognizable names in heating and cooling throughout the country.
We’ve done things the same for 30 years and that’s why we are still in business.
We offer superb rates and affordable services with excellent customer service technicians that are certified and educated. Some of my guys are even Nate certified. My brother and I decided to contact a company last year to help us with our online marketing. We haven’t been very successful with the online part of our business, because we’ve never really focused on the website. We thought an online marketing company might help us with that. The guy from the marketing company had a ton of ideas, including completely renewing our website with a lot more features and interactive chat options. I thought that was a great idea. My brother was worried that the online chat options would keep people from calling us. If we answer too many questions, we wouldn’t get any of the easy to repair calls. I convinced my brother that it was a good idea. The better customer service we gave to our clients, the more likely they were to remember our name and call us when there was an emergency. It’s worked out good for us for the last 30 years. It should work out great for our kids for 30 more as long as we continue to focus on making sure to provide the best customer service, affordable rates, and quality repairs and installations.