Why a broken air conditioner cost my dentist my business

Everyone I know hates going to the dentist.

However, I unfortunately had to go in to get a cavity filled last year, and I wanted to take care of it before it turned into a root canal.

I showed up to the office and settled in the waiting room, replying to emails, when I noticed that it was feeling extra warm in the building. I asked the receptionist if she could turn down the air conditioner and she told me it was broken, and they were awaiting HVAC repair. Frustrated, I went back to my seat and tried to ignore the heat. Shortly after, they called my name and I walked to the back so that the assistant could see me and get me started on my procedure. I thought I could ignore how hot it was, but I was already so nervous just being in the dentist. When I finally got to the chair I realized that I was about to endure the most uncomfortable dentist visit in my life, so I told the dentist that I was sorry, but I could not be treated in this condition. I waited a week and called them back, but when I asked if their air conditioner was fixed, the receptionist told me that it was still broken. Knowing that I needed to handle my dental work ASAP, I called another dentist to schedule an appointment. While on the phone, I made sure to verify that the air conditioner was working correctly in this office, and the woman on the phone assured me that they had a properly working commercial HVAC system. While the filling wasn’t pleasant, I definitely had a better experience at the dentist under a powerful air conditioner.

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