What qualifies a service as great? Well, that is dependent on one’s individual preference.
To some people, proper after-sales service makes for great service.
We have a vacation home up in a village near the mountains. The villagers had since moved further down the mountains where the temperatures were not as bad. My family and I had decided to stay at the cabin for about a week. Now the heating device that was in the cabin was more than one. The reason behind this assumption was the high-quality whole home heating. Indeed the HVAC techs had installed two systems when we were away. These systems include hated floors for the top floor and a ductless fuel system so we are in a remote hotel. The first night at the cabin, everything seemed to go downhill. The gas in the hybrid heating had run out and the electricity was out. The only reason we did not freeze to death that night was because of the fireplace. When building the cabin, dad had installed a gas fireplace as an emergency unit that would help with indoor comfort when the other units failed. With the bad weather outside, we were skeptical about finding a heating and cooling service business open or an HVAC contractor. We however finally did get an HVAC professional who came to our aid. They refilled our gas reservoir that enabled the gas fireplace and the other units to function. The experts even went ahead and advised on some tips to conserve the fuel. They upgraded our regulator to a voice-activated programmable thermostat. The unit was due to be replaced within a year so the experts advised on the possible next unit which they called a ductless multi-split unit.